AI FAQ
Q: What is AI?
A: Artificial Intelligence (AI) means simulating human intelligence in machines. Examples include OpenAI’s ChatGPT, Microsoft’s Copilot, and Google’s Gemini. These tools generate human-like responses in different formats and assist with a wide variety of tasks across industries. AI helps businesses improve efficiency, provide customer service, and solve complex problems. It allows machines to think and respond in ways that mimic human intelligence, creating better experiences for users.
Q: How can AI boost productivity?
A: AI boosts productivity by automating tasks, offering intelligent search, and generating content. It assists in handling repetitive work, giving you more time to focus on creative and strategic activities. For example, 70% of Copilot users report higher productivity, while many others experience smoother workflows. AI also helps manage time by summarising content, answering routine questions, and organising information quickly.
Q: What are AI’s uses in daily work?
A: AI can help with:
- Creating images and visuals for marketing
- Writing blog posts, social media content, and marketing campaigns
- Recruitment screening and candidate selection
- Converting and summarising website reports
- Enhancing virtual meetings in Teams by generating minutes and notes
- Creating and formatting documents and presentations
- Analysing data for better decision-making
- Improving collaboration by streamlining communications
Q: What are the benefits of ChatGPT?
A: ChatGPT offers 24/7 availability, personalization, multilingual support, and data analysis. It provides accurate, innovative responses in text, audio, and image formats. ChatGPT helps answer customer questions, write content, brainstorm ideas, and summarise long documents. It is also flexible, making it useful for different sectors, from customer support to education, allowing more efficient handling of various tasks.
Q: How is Microsoft Copilot different from ChatGPT?
A: Microsoft Copilot is part of Microsoft 365 and works with your business data. It offers most ChatGPT features plus advanced data retrieval, analysis, and collaboration tools. Copilot is designed to work seamlessly within Microsoft applications like Word, Excel, and Teams. It can draft emails, help manage schedules, and analyse large data sets directly in Excel, providing more integrated productivity assistance for business use compared to standalone AI chatbots.
Q: Can you give an example of AI success?
A: Octopus Energy used AI in customer service to boost efficiency and satisfaction. AI now handles one-third of emails and raised satisfaction from 65% to 80%. AI has helped staff focus on more complex issues while automating routine tasks. This means customers get quicker responses, and employees can work on challenging, rewarding projects. AI also improved the overall workflow and made customer interactions more streamlined.
Q: How can AI help with general productivity?
A: AI can:
- Find files and information based on user queries
- Answer questions about documents and files
- Extract and summarise text from images and scanned files
- Create and enhance presentations with design suggestions
- Analyse and interpret data to find trends
- Translate languages, breaking communication barriers
- Help manage time by organising tasks and providing reminders
Q: How can AI help with website tasks?
A: AI can generate content ideas, summarise pages, research topics, create webpage content, analyse competitors, and provide chatbot support. It also helps optimise SEO, suggests keywords, and structures web content for better ranking. AI tools can continuously monitor your website’s performance and suggest improvements, saving time and making the site more efficient in reaching the target audience.
Q: What can AI do with Word/PDF documents?
A: AI can:
- Convert Word documents to PowerPoint presentations automatically
- Extract text from PDFs for easier editing
- Add professional formatting to make documents look polished
- Proofread for grammar, spelling, and readability
- Create well-organised tables from unstructured text
- Translate and summarise documents to make content more accessible
- Assist in reformatting documents for different purposes, such as client proposals or internal reports
Q: How can AI improve PowerPoint presentations?
A: AI helps by designing slides, adding relevant text/images, changing formats, and giving suggestions for improvement. It generates slide layouts based on your content and suggests ideas to make presentations more engaging. AI can also find and include images, icons, and charts to visually enhance the presentation, making it more impactful.
Q: What can AI do in Excel?
A: AI can:
- Provide data insights by analysing patterns
- Create charts and graphs to visualise data effectively
- Make pivot tables for summarising large datasets
- Automate data entry, saving time and reducing errors
- Create complex formulas and functions with simple prompts
- Identify trends and offer predictive insights to inform decision-making
Q: How can AI assist with Outlook tasks?
A: AI can draft emails, provide suggestions, summarise content, list unread emails, and create email rules. It can also prioritise important emails, schedule meetings, and set reminders for follow-ups. AI helps users stay organised, reduces time spent on routine tasks, and ensures no important communication is missed.
To receive one-to-one training, in-house training or virtual training where I’ll demonstrate how you can be more productive using AI in your role, please get in touch.