A Facebook Page is a great platform for your customers or clients to post positive feedback about your products and services. Happy customers can provide powerful recommendations for your business and help encourage others to buy from you.
It’s very important that you respond to positive comments with a ‘thank you’ to your fan – fan in both the Facebook and more general sense. It’s polite and helps develop a good relationship with your customer or client.
What a shame then that Nitty Gritty generally ignore the positive comments on their Facebook Page. Apart from a couple of Likes on one comment there’s been no response to any positive comment this the start of this year including three excellent testimonials below. A missed opportunity to foster relationships with existing customers and to encourage recommendations for new ones.